The Case of the Multi-Faceted Full-Blown Google solution... or so I hoped!

Let's call it my M2FBG project...

If you took the time to read the "main function" on the right, then you'll know what to expect browsing throught the archives; then again, not being your typical one man tech army guy - and not doing everything as it's supposed to be done! - I like to put a special flavour to everything I do...

So this being a Blogger blog, my intentions were and still are to build this virtual space out of everything Google! The idea first originate when, using the Google Documents, I saw it was possible to publish from GDocs to Blogger... little I knew about I was getting into...

The fact is that it's been more than 6 months now! At first, GSupport seems available to troubleshoot and fix the problem, but then it won't reply to my follow-up... how typical! Don't get me wrong : I'm pretty sure people at GSupport have plenty to be busy, but does that excuse them for poor assistance to users ? I do hope they don't take for granted offering free services makes up for bad support... from my point of view, the feedback vibes feel even nastier!

Wow : I don't even tell what this is all about do I ? :o|

So here we go, fast-forward style : GDocs has a function to publish a text to a blog of your choice (you can choose from Blogger, Wordpress, Livejournal and others); that way you can work with others on a document and have it automatically published everytime a modification has occured. In the vast infinity of the web, I've always liked the approach of Google solutions, so I thought the idea of publishing a GDoc to one of my GBlog (or Blogger if you prefer, and yes, I have many!) was cool; so the GDoc was rapidly created, the publish options set and tested, then applied...

WTH ? Refresh = NULL!

Little troubleshooting, to find out that the GDoc hasn't been published to my desired blog, but to one I used before to troubleshoot another issue (which I'll probably summarize in another post soon enough!)... then the fun started!

My first report of the bug was more than 7 months ago! At First, GSupport was giving me an impression of interest in the issue, as I replied rapidly after trying out several tips they gave out, they replied again stating the feedback I gave would likely help them solve the issue... over the next three months, I gave other infos, after renaming the blog, trying the GBlog english interface instead of the french one - yeah btw, I'm french and that probably explain the funny turn my writhing takes from time to time! ;o) - but GSupport never wrote back, and as I wrote this, the problem is still there!

Being in the field this is something I really resent, not being able to know where things stand : a good practice would be a freely accessible webpage showing how bug/case file are being handle! But like I said, the big G is, well, so BIG it probably is overwhelmed with the infinity (!) of projects it is trying to deliver/debug/support/develop...

Anyhow, I'm still faithful that my M2FBG solution (!) will eventually be functional, but for now it will rest in peace...